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	<title>quorumassociates.com &#187; employee feedback</title>
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		<title>Driving  Performance through Clear Measures of Success: How to Get Rid of Annual Employee Evaluations</title>
		<link>http://quorumassociates.com/thoughtleadership/annual-performance-reviews</link>
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		<pubDate>Tue, 31 Mar 2009 01:37:49 +0000</pubDate>
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				<category><![CDATA[Articles]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[Human Resource Management]]></category>
		<category><![CDATA[performance management]]></category>
		<category><![CDATA[talent management]]></category>

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This article is written by Francis Goldwyn, Managing Director, Quorum Associates LLC
Headlines proclaim the loss of jobs in the financial  services industry, particularly on [...]]]></description>
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<h1 class="byline">This article is written by Francis Goldwyn, Managing Director, Quorum Associates LLC</h1>
<p>Headlines proclaim the loss of jobs in the financial  services industry, particularly on Wall Street and in London. It has been six  or seven years since the last major purge. As I read the stories and hear the  news, I ask myself, if there is anyone working in financial services who  remembers any of the following events: the S&amp;L implosion, the New York City  Financial Crisis, Prime Minister Healy&rsquo;s request for a loan from the IMF to  prop up the Pound, the Mexican Peso Devaluation of 1976, Fed Chairman Paul  Volker&rsquo;s attack on inflation and, lastly, the market events of October 1987.</p>
<p>Markets have a serious advantage over people. Their  knowledge is cumulative and deep, and at each opening bell, they know how all  the cards are dealt. It seems that markets never forget and are incredibly  intolerant of mistakes. George Soros once said, &ldquo;I am far to rich to suffer the  indignities inflicted by markets.&rdquo; Markets are happy to teach their lessons  over and over again, or at least until your money runs out. Yet markets are a  product of people; they exist only when there are people to trade. The more  people involved, the more trading, the better the market. But what about the  people who make up the markets?</p>
<p>People actively engaged in capital markets are forced to  constantly learn. Remember, the market is a ruthless teacher. It is what  traders do not know that costs them money. The breadth and scope of this  knowledge seems limitless. It is more than the knowledge of finance, a company  or industry, a particular asset. It includes understanding how the market  behaves and what calms it down or makes it jumpy. It also requires past  experience, knowing how the market behaved under similar circumstances in the  past. Some of this is captured in aphorisms senior traders know: the trend is  your friend; never catch a falling knife; there is no crime in being wrong, the  crime is staying wrong; the shorts always know more than the longs. But some of  the knowledge, the deeper knowledge, cannot be distilled into pithy sayings.  Sometimes market participants will express this in terms of how the market  &ldquo;feels&rdquo; or how they see it &ldquo;behaving.&rdquo; </p>
<p>I was once talking to a seasoned portfolio manager who said  to me that we were heading into a recession. I asked him how he knew that and  he said &ldquo;all I have to do is watch my screen; I can see it in how the market  behaves.&rdquo; He had been managing money for more 40 years. He was more than just  smart; he was wise. Experience had made him so.</p>
<p>My personal background is not in capital markets. Economics,  accounting and finance are my intellectual foundation. However, for a brief  moment, I spent some time working at a small hedge fund. After laboring  diligently on a particular company, applying all my knowledge and skill to  assessing the investment, I sat with the senior partner as we began to build  the position. I will never forget the painful baptism I received. As the ticker  went from green to red, the market coolly informed me of exactly how wrong I was,  in instantly calculated dollars and cents. </p>
<p>Though my wounds have healed, the lesson of that day will  never be forgotten. It was a lesson I could only have learned by being in the  market. I learned many more, some painful, some joyous, all priceless. </p>
<p>Many have commented on how Wall Street manages its human  capital; few comment positively. When times are good, people are hired with  abandon; when times are bad, the baby is tossed out with the bathwater. Room is  made for the younger by removing the older. It may be that ambition and energy  are more valuable attributes of human capital than experience and wisdom. It  may also be that some of the recurring cycles the industry experiences are due,  in part, to the continued departure of those who have long suffered the  indignities of the markets. </p>
<p>Given the time it takes to &ldquo;learn&rdquo; the markets, it seems a  terrible waste to let this valuable knowledge walk out the door. These  individuals with 20 or 30 years of experience are still young and many, if not  most, have one or two entire careers ahead of them. Why expose the institution  to the market risk of inexperience when a guiding seasoned hand is available? That  is not to say that they should stay in their prior positions. It is to say that  there are a wide range of other functions that would benefit greatly from their  knowledge; risk management immediately comes to mind. </p>
<p>Regulators should also be mindful of the value of this  talent. Maybe the shrewd young trader can fool a regulator, but the former head  of a desk? Who better to understand what the trading strategy of a hedge fund  might be, than someone who traded the other side in a prior life? </p>
<p>  So the over-riding theme here is that there may  be a relationship between how firms regard experience-based wisdom and some of  the cycles of the industry. As they say: the crime is not  being wrong; the crime is staying wrong.</p>
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